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Telesales Manager

Malaysia

ABOUT THE ROLE

We are looking for a highly-driven and motivated Telesales Manager for our team in Malaysia. If you are looking for a place where you can have a direct impact, then this may be the place for you! This role requires you to:

  • Communicate regularly with the Head of Sales to discuss telesales strategies.
  • Drive sales through leadership, coaching and development of telesales team.
  • Develop and execute call strategy to optimise and maximise contacts to drive sales.
  • Develop and motivate the telesales team.
  • Prepare, evaluate and manage day-to-day operations using data and reports to maximise performance results.
  • Provide daily, weekly and monthly reporting.
  • Handle escalations with sense of urgency.
ABOUT YOU

Skills/Experience required:

  • Minimum 2 years of experience in telemarketing, telesales, outbound calls or sales.
  • Ability to lead and inspire a large group of individuals to achieve aggressive sales goals with a focus on selling with a world-class customer experience.
  • Ability to converse in English and Bahasa Melayu. Fluency in Mandarin an advantage.
  • Excellent interpersonal skills.
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